Q: Where do you ship from?
A: We have warehouses in the USA, Australia and the UK
Q: How do I upload videos and photos to my EternaOrb?
A: Simply connect via USB-C, drag and drop your files, and enjoy instant playback.
Q: What file formats are supported?
A: Common video (MP4, AVI) and image formats (JPG, BMP) are supported.
Q: How long does the EternaOrb store media?
A: Each orb has 4GB of storage, enough for hours of video and hundreds of photos.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times vary by region.
Q: What if my orb arrives damaged?
A: Contact us right away. We’ll send a free replacement or process a refund under our 30-day guarantee.