At EternaOrb, each orb is created with care and attention to detail. Because of the personal nature of our product, we have a strict returns policy in place to ensure fairness for both our customers and our team.
We will accept a return only if:
The item arrives damaged or defective, and you notify us within 7 days of delivery.
The product is not functioning as described.
To start a return, you must email eternaorb@gmail.com with your order number, clear photos/videos of the issue, and a description of the problem. Our team will review your request and confirm next steps.
We do not accept returns or refunds for:
Change of mind or personal preference (e.g., size, color, or style).
Improper use, handling, or damage caused after delivery.
Delayed shipping due to postal or customs issues beyond our control.
If approved, we will either replace the item at no extra cost, or issue a refund to your original payment method.
Refunds are processed only once the faulty product is returned to us in its original packaging.
Shipping costs are non-refundable, and customers are responsible for the cost of return shipping (unless we confirm the product was defective).
All eligible returns must be initiated within 7 days of delivery. Requests made after this period cannot be accepted.